FAQ

Q: I’m trying to run dark ascents in the free kontakt player, but it’s running in demo mode. help.

A: The free Kontakt Player only works with those 3rd party libraries that have been officially encoded by Native Instruments. At this point in order to keep costs down, we decided to not go that route with Dark Ascents. The full version of Kontakt is required.

Q:I have the full version of kontakt, but Dark Ascents is running in Demo Mode. How do I activate it and use the library as a full version?

A: If you actually have the full on version of Kontakt 6 and you're in demo mode, you probably added the library using the "Add Library" button. For installation and running the library, this will not work. That function (and the official library area) is reserved for developers that pay Native Instruments to officially encode the library for them. At this point in order to keep costs down, we decided to not go that route with Dark Ascents. If you try to use this, you'll end up in demo mode, which of course isn't ideal!

In short, there is no activation code, nor is there a need to run Native Access to activate Dark Ascents. To use the library, you'll need to use the File Browser in Kontakt, as well as Quickload window to make accessing them easier. Read over pages 2-4 of the Dark Ascents User Guide to get a visual on how to do this if you need.

Q: I’ve lost my dark ascents factory snapshots, where can I find them?

A: Factory Snapshots for:
Dark Ascents for Kontakt 5.8.1 (V1.1)
Dark Ascents for Kontakt 6 (V1.1).

Q: I have an idea for an instrument. can i send it?

A: Yes indeed! Love to hear all about it. Please reach out on the Contact page.


Q: I wasn’t able to get the software downloaded properly from gumroad. help. me.

A: Let us know ASAP and we’ll get things remedied, stat. Reach out via the Contact page, and be sure to use the email address you used to purchase the instrument from Gumroad. Worst-case, we’ll Filemail.com the ZIP to you directly.


Q: what is gumroad, and why do i have to purchase through them?

A: Gumroad is a safe and secure provider of payment and download services. And quite affordable for us as a small company, so hey there you go. If you have concerns regarding security, here’s some info to put your mind at ease. Bear in mind that Paypal is also an option with them, so there’s no requirement to place your credit card info in the hands of yet another entity on the Internets.


Q: How many users/computers does my license cover?

A: The license for this product is granted only to a single user.  You may use this product on up to two (2) separate computers, which computers shall be owned and used by you exclusively. If you need more, special arrangements may be made on a case-by-case basis. See the full EULA here.


Q: WHAT IS YOUR REFUND POLICY?

A: All sales are final. Blood Cells Audio does not offer refunds, returns or exchanges. Once a product download code has been activated, it cannot be cancelled, returned, exchanged or refunded. Many of our products are standard open-format wav-based instrument libraries, so there is no tedious activation required or cumbersome DRM. However, this means that once you download a product, the license is in effect and cannot be returned or refunded. We can’t allow reselling, re-licensing, trading or unauthorized license transfers of any kind without our prior written permission. By placing your order, you are signifying that you fully acknowledge your understanding that Blood Cells Audio LLC reserves the right to grant or deny any requests for refund, transfer or resale according to its own discretion. Please see our EULA or contact us directly for more info. If you have any questions about product features, content, compatibility or software/hardware requirements, please contact us before you place your order. We'll be happy to answer any questions you might have.


q: what is your privacy policy?

A: Fantastic that you’ve asked! In a nutshell, we don’t store any financial data (nor does it even pass through our system) - all we keep is your name and contact information if you make a purchase or sign up for our email list. See here for the full deal.